Our process is simple and easy to follow:
1. Price Inquiry (You)
2. Price Offer (We)
3. Order Confirmation (You)
4. Invoice Creation (We)
5. Payment (You)
6. Shipment (We)
7. Tracking
8. Order Completion
If your order hasn't shipped yet, you're in luck! You can cancel it anytime. However, if it's already on its way, we won't be able to cancel it. But no worries—just send us a message on WhatsApp, and our fantastic customer service team will respond within a few minutes!
If you need to make changes to your order, you're in luck as long as you haven't received a shipping confirmation or SMS from us yet. Just give our customer service a call or send a message on WhatsApp, and they'll assist you in updating the name or address on your order in no time!
If you discover that any products are missing from your order, rest assured we take this very seriously. Please contact our customer service team, and we’ll make it right. We’ll do everything possible to ensure you receive your complete order as quickly as possible.

We accept advance payment by bank transfer.
If you need a refund, we’ve got you covered. Depending on your bank, it might take a few days for the funds to appear in your account. If you don't see it after 5 business days, just reach out to our customer service or your sales manager.
We’ll issue your refund using the same payment method you used, without any extra fees. However, we need to receive the returned goods within 30 days, so be sure to follow our RMA and warranty conditions for a smooth refund process.
If you’re returning an iPhone with iCloud activated, don’t forget to deactivate it first. Also, remember that if the product is damaged during use, you’ll be responsible for any reduction in its value.
After we've shipped your order, we'll email you an invoice attached to your shipping confirmation. If you’ve just placed your order, the invoice will be included in the shipping confirmation once it’s sent out.
Need to make changes to your invoice later? Just send us an email at contact@techwavepl.com, and we'll handle it for you.
If you need help, the quickest way to reach us is via email or WhatsApp. Just take a screenshot of your bank statement showing the transaction number and send it to us. We’ll handle the rest and send you your order confirmation.

We do our best to provide you with an estimated delivery time, but please remember that it's just an estimate, not a guaranteed deadline. If there’s any delay, we’ll notify you and provide a new estimated delivery time.
You can track all orders using a Track & Trace code, which will be provided by the carrier handling your shipment, such as UPS or DHL.
All orders placed on our website include free shipping, so you won’t incur any shipping fees. However, orders placed through other channels may be subject to shipping charges.
If you notice that any products are missing from your order, please know that we take this matter very seriously. Contact our customer service team, and we will make it right. We will do everything possible to ensure you receive your complete order as quickly as possible.

If you are not satisfied with your purchase, you can cancel it within 30 days of receiving your order. Please return the item in its original packaging and condition, if possible. You have the right to inspect the product as you would in a store.
The withdrawal period is 30 days from the day on which you, or a third party designated by you (not the carrier), take physical possession of the goods. After this period, you have a further 30 days to return the product to TechWave.
To start a return or exchange, please contact our service department at contact@techwavepl.com. Our team will handle the process and provide you with the best solution for your situation.
On average, it takes about 3 days to process, repair, or exchange a returned product. If you have any questions or need further assistance, please contact your Account Manager or email us contact@techwavepl.com. We’re here to help!